At plentymarkets, a leading e-commerce enterprise resource planning system provider, real-time monitoring of services is crucial to ensure high website performance and customer satisfaction. The company previously relied on over ten separate monitoring solutions, which became overwhelming and time-consuming to manage. Implementing New Relic has improved alert standards, application performance monitoring, and real-time troubleshooting for customer issues. With New Relic, the company can now provide a seamless single sign-on experience, tailor alerts for each team member, and collect all relevant data through a custom dashboard, resulting in reduced alert fatigue and faster mean time to resolution. This shift has enabled plentymarkets to increase employee happiness across the organization by optimizing working conditions and making work more efficient.