Observability plays a critical role in ensuring software excellence and delivering high revenue growth for organizations like Meredith. By using observability tools like New Relic, David Michael's team is able to gain insights into the performance of their content-delivery platform, track progress, and make data-driven decisions to improve the user experience. The ability to observe and analyze performance metrics in real-time allows them to identify issues, reduce downtime, and increase agility in development, ultimately leading to improved brand perception and revenue growth. By prioritizing observability, Meredith is able to deliver a successful program that meets its business objectives and sets it apart from its peers.