Aligning New Relic to Deliver More and More Value to Our Customers and Users

New Relic has announced a strategic shift to a consumption-based business model, resulting in significant organizational changes aimed at enhancing customer engagement and platform value. This transition includes a reduction in workforce by nearly 120 employees in the US and up to 40 internationally, as part of an effort to realign company operations and reduce spending on Sales, Marketing, and G&A in favor of increased investment in Product and R&D. The move is designed to simplify roles in Sales and Customer Adoption, aligning them with user success and encouraging greater platform usage. CEO Lew Cirne expressed confidence in the new strategy despite the difficulty of the layoffs, emphasizing the company's commitment to supporting impacted employees through severance packages, extended benefits, and career support. The restructuring aims to fuel business growth by focusing on delivering value to users, which in turn is expected to increase platform adoption and customer success.