Adopting the practice of SRE

Site Reliability Engineering (SRE) is a practice that combines software engineering principles with operations to improve system reliability and performance, often involving the development of internal applications to address concerns proactively. Despite being popularized by Google in 2016, SRE has been a practice for many years, serving as a bridge between development and operations, particularly within mature DevOps environments. SREs can be integrated into development teams or function as standalone units, focusing on tasks like monitoring, defining reliability metrics, and managing incidents to enhance system performance. SRE principles emphasize balancing innovation with reliability, encouraging collaboration across teams to set service levels and proactively address risks. The adoption of SRE can be tracked through an organization's maturity model, which involves dedicated SRE roles, integration across teams, and autonomy in automating workflows. By utilizing techniques such as continuous integration, monitoring, and service level management, SREs aim to provide transparency and improve the overall customer experience while leveraging modern IT capabilities like automation and AI.