The Netlify documentation team uses a combination of user feedback forms, support pairing, and internal stakeholders to monitor and improve the quality of their documentation. They receive around 14 pieces of feedback for every 10,000 page views, with freeform comments providing actionable insights into customer pain points. The team has published 40 updates based on this feedback in the past six months, and uses collaborative Deploy Previews to gather reviews from support colleagues when making updates. To ensure empathy for users and maintain knowledge outside of specific focus areas, the Docs team engages in regular feedback-related rotation work. Additionally, internal stakeholders from across the company highlight content gaps or note customer issues, which informs the prioritization of content overhaul projects. The team aims to move towards more collaborative documentation with the community, while continuing to assess user success and address customer problems.