How to build your own Zendesk Answer Bot with LLMs?

The text outlines a comprehensive guide on enhancing customer support through the use of a Zendesk Answer Bot powered by Large Language Models (LLMs) and Retrieval Augmented Generation (RAG) workflows in Generative AI (GenAI). It details the process of building and deploying an automated responder for Zendesk using LLMs, emphasizing the integration of a knowledge base, such as past ticket data and support articles, for accurate response generation. It explains the setup of a Flask API to monitor and respond to new tickets, utilizing a vector store created from indexed Zendesk data for retrieval of relevant information. The guide also covers the incorporation of human review by generating internal notes rather than direct responses, and suggests regular updates to ensure the system's data remains current. Moreover, it introduces Nanonets as a platform to streamline RAG-based workflows, highlighting its capabilities in automating and optimizing customer support operations.