Welley Neto, Operations Coordinator at Goomer, discusses the strategic implementation of n8n, a low-code/no-code automation tool, to transition the company from a restaurant ordering system to a delivery app amid the COVID-19 pandemic. Goomer adopted n8n due to its flexibility, cost-effectiveness, and ability to self-host, which allowed the team to automate over 200 workflows while maintaining independence from the DevOps team. n8n's integration capabilities, especially through its HTTP Request node, have enabled Goomer to connect various services and automate tasks such as CRM updates, data warehousing, and tool switching efficiently. Neto emphasizes the importance of automation and maintainability, noting that low-code/no-code tools like n8n are becoming essential in the modern workplace for enhancing process efficiency and are expected to be a valuable skill in resumes. Looking forward, Goomer aims to expand the use of n8n across their operations team to automate repetitive tasks and improve workflow organization, while Neto appreciates the tool's community-driven updates and flexibility in integrating APIs.