Building AI With MongoDB: How DevRev is Redefining CRM for Product-Led Growth

DevRev's OneCRM is a purpose-built CRM solution for Software-as-a-Service (SaaS) companies that combines product management, support, and software development suites. Built on MongoDB Atlas, it connects end users, sellers, support, product owners, and developers. The platform uses customizable large language models (LLMs), data engineering, analytics, and AI to automate customer interactions and improve the overall user experience. DevRev's Support and Product CRM serve over 4,500 customers and leverage MongoDB change streams for real-time notifications of any data changes. The company has raised over $85 million in seed funding from investors such as Khosla Ventures and Mayfield and is led by its co-founder and CEO, Dheeraj Pandey.