Viber has emerged as a leader in the messaging and telecommunications industry by leveraging user analytics to enhance user engagement and retention, creating authentic two-way interactions between brands and consumers. Utilizing Mixpanel's insights, Viber continuously refines its platform to improve user experience, resulting in significant increases in messaging activity and strategic partnerships with global brands like Coca-Cola. These partnerships have demonstrated Viber's capacity to drive high conversion rates and meaningful brand-to-consumer connections, especially as traditional social platforms face declining trust and engagement among younger demographics. Viber's unique approach combines media and telecom strategies to offer brands innovative advertising opportunities, proving that responsive messaging platforms can thrive in an evolving digital advertising landscape.