Carlos Armas, a Product Director at TravelPerk, discusses the structure and operation of his multidisciplinary teams, which handle various aspects of the corporate travel management platform, including user acquisition and travel program management features. The teams are organized into squads with autonomy to run Agile sprints, retrospectives, and triad meetings, fostering alignment and continuous improvement. Armas emphasizes the importance of integrating HRIS solutions to streamline user management and enhance customer experience. Initially building integrations in-house, TravelPerk transitioned to using Merge's Unified API platform, which simplifies integration management and significantly accelerates the implementation process, leading to improved client engagement and higher lifetime value. The use of Merge's platform allows TravelPerk to efficiently manage integrations, offering a centralized hub for monitoring and addressing integration issues, thus supporting their strategic objectives.