Bug Reporting Best Practices for Live Apps
Blog post from Luciq
Setting up an efficient bug reporting system using Luciq involves customizing its UI to align with your app's design, making bug reporting accessible through intuitive gestures or menu options, and educating users about the reporting process. Luciq offers options such as reporting a problem, suggesting improvements, and asking questions, which can be customized based on team capacity. Categorizing reports helps prioritize issues, and automation rules can streamline workflows by routing reports to the right team members and sending auto-replies to manage user expectations. Integrations with platforms like Zendesk and Slack ensure seamless communication and keep all relevant teams informed about customer feedback, enhancing customer satisfaction and fostering a customer-centric company culture.