How to Respond to Survey Feedback About Your App

Closing the loop in user feedback means responding to users, keeping the conversation going, and addressing their concerns. To do this effectively, product managers should use a positive tone when responding to negative feedback, ask the right questions when responding to feature requests, re-examine top-of-funnel messaging, build relationships with users, record and analyze feedback, and follow up on issues. By doing so, they can create a fan, solve problems, and make users feel valued. This approach helps product managers continuously validate their product strategy and improve the app's performance and user experience.