Logz.io, a major customer of its own platform, has developed a comprehensive MLOps strategy to enhance its machine learning capabilities and manage models and pipelines in a high-scale, 24/7 operational environment. By leveraging AWS services like EMR and SageMaker, along with their observability platform, the company has transitioned from a research and development focus to a more operational team. This shift involved using Jupyter notebooks, Spark infrastructure, and DataPlate to manage data ingestion and modeling processes. The team emphasizes observability, utilizing their log analytics and infrastructure monitoring solutions to debug, monitor, and compare model predictions, ensuring ongoing improvements and identifying anomalies. Although not yet commercially available, Logz.io's platform effectively supports their MLOps needs, offering tools to monitor inference models and alert on issues, thereby maintaining performance and security.