Writing problem statements in UX: Definition, example, template

A UX problem statement is a crucial component of user-centered design, serving as a concise description of the problem being addressed and the goals to be achieved, which helps designers maintain focus and avoid suboptimal solutions. It plays a pivotal role throughout the design process, guiding research, aligning team members, and prevalidating solutions. Effective problem statements focus on the end user, clearly define the problem, and specify desired outcomes, as demonstrated in a case study involving marketplace sellers facing challenges with managing chat interactions. By identifying the user and their needs, pinpointing the problem scope, and outlining desired impacts, designers can ideate solutions that align with both user and business goals. This structured approach not only fosters more creative and precise solutions but also saves time by avoiding the development of ineffective solutions. Despite the challenges of crafting a solid problem statement, it ultimately leads to more focused research and better design decisions, emphasizing the importance of educating stakeholders on its value.