What is the DACI decision-making framework? Examples, template

The DACI framework is a decision-making model designed to enhance clarity and efficiency in project management by clearly defining roles and responsibilities within teams. Originating at Intuit in the 1980s, DACI stands for Driver, Approver, Contributors, and Informed, with each role contributing uniquely to the decision-making process. The framework is particularly useful in agile, cross-functional groups and is visualized through matrices or charts, though any format that assigns names to roles and tracks decisions is effective. While the Driver steers the project and ensures progress, the Approver makes final decisions, Contributors provide input and expertise, and the Informed are updated on progress without direct involvement. The DACI framework is especially beneficial for large-scale, high-profile, or risky projects, as it streamlines communication and decision-making by aligning team members toward a common goal. It is compared to other frameworks like RACI but is noted for its flexibility in agile environments. Critics argue that DACI may not be necessary for cohesive teams and suggest fostering an environment of psychological safety instead. Nevertheless, DACI remains a widely adopted tool for improving project efficiency and clarity across various sectors.