Product experience (PX) is a crucial part of the customer journey that focuses on user behavior and engagement within a product, playing a significant role in product-led growth by transitioning users from freemium to subscription models and enhancing customer retention. It is evaluated through metrics like daily and monthly active users, Net Promoter Score, and customer satisfaction scores. The PX journey for B2B products tends to be more complex, involving elements like product manuals and demonstrations, compared to B2C products. Unlike customer experience, which encompasses all touchpoints across the conversion funnel, PX specifically addresses the interaction between the customer and the product, aiming to create a seamless and intuitive experience. Effective PX is achieved through best practices such as gathering feedback, employing user-centered design, and implementing data-driven management strategies, with the product management team, customer support, and analytics playing key roles in its development. Companies like Zoom and Slack exemplify excellent PX by being responsive to customer needs and fostering product-led growth. Metrics to assess PX include product usage, engagement, satisfaction, quality, and development, and continuous improvement is vital for maintaining an outstanding product experience. Tools like LogRocket are used to identify friction points and facilitate collaboration among teams to enhance PX.