What is a workflow management system? Software and how-to

Workflow management involves organizing and managing a series of steps and processes to produce desired outcomes, with the aim of enhancing efficiency, reducing errors, and enabling automation. A workflow is a sequence of repeatable steps, and workflow management tools help companies manage these processes across various business functions, such as finance, operations, and human resources. Successful workflow management should be user-centric, improve productivity, be simple and clear, facilitate timely information flow, and lend itself to automation. Implementing a workflow management system involves identifying processes, mapping them to industry standards, considering budget and time, prioritizing steps, building a plan, and tracking performance through OKRs or KPIs. The benefits of effective workflow management include error reduction, process automation, minimal redundancy, concurrent job handling, and increased transparency, which collectively improve productivity and reduce costs.