Site abandonment in UX design: Could it really be good?
Blog post from LogRocket
Site abandonment, often perceived as a negative outcome, can sometimes be advantageous, particularly when it reflects users successfully achieving their goals quickly or self-filtering who does not match the target audience. It is distinct from bounce rate, focusing on users leaving without completing desired actions on a site. Common causes of abandonment include unclear navigation, overwhelming choices, slow loading speeds, and distracting designs, which can be mitigated through better design practices and simplified options. However, in cases such as cost-per-click ads or specific service targeting, abandonment may indicate successful user engagement. To discern between beneficial and detrimental abandonment, tools like exit-intent surveys, page, and source analysis, and session replays can be used to understand user behavior. The ultimate aim is to optimize the site for qualified visitors who align with the product's target segment rather than simply reducing the abandonment rate.