Overcoming the curse of knowledge

Product managers often grapple with the "curse of knowledge," a cognitive bias where individuals assume others share their level of understanding, which can hinder effective communication. This issue is particularly challenging for product managers, who must convey complex technical details to varied audiences, including non-technical business teams and customers, without overwhelming them. The article explores strategies to mitigate this bias, such as being aware of the knowledge gap, classifying expertise, identifying the appropriate amount of information to share, and creating a feedback loop for continuous improvement. By acknowledging and addressing this bias, product managers can enhance communication, foster better understanding, and ultimately improve product development and customer satisfaction. The use of visual aids and personalized communication techniques, along with the implementation of tools like LogRocket, are recommended to streamline interactions and ensure that all stakeholders are aligned on product goals and updates.