Navigating the drama triangle: Resolving product team conflicts

A healthy team environment in software development is crucial for success, yet subtle interpersonal dynamics can often lead to challenges. The drama triangle, a concept introduced by Stephen Karpman in 1968, identifies three roles—Victim, Rescuer, and Prosecutor—that people unconsciously assume in stressful situations, impacting team dynamics negatively. Recognizing these roles can help teams address conflicts, improve productivity, and foster personal growth by transitioning these roles into healthier alternatives such as Creator, Coach, and Challenger. Product managers can improve team dynamics by raising awareness of these roles, encouraging role transitions, and developing interpersonal skills through workshops and individual coaching. By addressing the drama triangle, teams can work more efficiently, leading to the development of superior products.