Heuristic evaluation: Definition, case study, template

Heuristic evaluation, developed by Jakob Nielsen, is a method used to assess the usability of user interfaces based on a set of principles derived from human-computer interaction and psychology. These principles, known as Nielsen’s 10 usability heuristics, provide a framework to identify and prioritize usability issues, allowing for the improvement of user experiences through practical recommendations. The evaluation process involves setting clear goals, documenting usability problems, and presenting findings to stakeholders for informed decision-making. While heuristic evaluation is less formal and less costly than user testing, it provides valuable qualitative data that enhances the UX design process by identifying patterns and offering instructive feedback, as demonstrated by Dropbox's application of these principles. By incorporating heuristic evaluation into the design lifecycle, UX professionals can create more intuitive and user-friendly products, complementing insights gained from real user interactions without replacing them.