Minimal, a new player in the e-commerce support industry, is revolutionizing customer service by leveraging the LangChain ecosystem to create a multi-agent AI system that automates the handling of support tickets with impressive efficiency gains. Their system is capable of autonomously resolving an estimated 90% of support tickets, escalating only the most complex cases to human agents. Founded by Titus Ex and Niek Hogenboom, the company has quickly gained traction in the Dutch market by integrating deeply with popular helpdesk tools like Zendesk and Gorgias, enabling seamless automation of customer interactions and order management tasks. This multi-agent architecture, which includes Planner, Research, and Tool-Calling agents, allows Minimal to break down and efficiently resolve complex inquiries while maintaining strict adherence to business protocols. The startup has been successful in testing and refining its system using LangSmith, ensuring reliability and adaptability through a modular framework that supports future expansion. Already generating revenue from Dutch clients, Minimal plans to expand its operations across Europe, offering e-commerce businesses a scalable solution that reduces the need for additional support staff while ensuring consistent and accurate customer service.