In a high-pressure sprint, engineering teams often face interruptions when customer support raises issues related to notification problems, such as missing emails or alerts, which are sometimes resolved by investigating simple user errors like disabled email preferences. By providing support teams with direct access to notification logs, they can independently troubleshoot and resolve such issues without engineering intervention, thereby streamlining customer service and minimizing disruptions for developers. Tools like Knock's visual debugging interface allow support teams to track notification lifecycles, understand triggers, check delivery statuses, and manage user engagement without requiring technical expertise, as demonstrated by companies like Discogs, who have benefited from improved service efficiency and reduced engineering escalations. This access not only empowers support staff but also fosters a seamless collaboration between engineering and customer service, ultimately enhancing the user experience.