Gorgias, a leading conversational AI platform for ecommerce, has successfully enhanced its customer support and notification infrastructure by partnering with Knock, enabling them to manage 15 million notifications monthly across over 15,000 online stores. Initially reliant on basic email and browser notifications, Gorgias recognized the need for a robust multi-channel notification system to improve response times and engagement for their expanding customer base, which includes brands like Steve Madden and RareBeauty. By integrating Knock's specialized infrastructure, Gorgias transformed their notification system into a scalable and reliable solution that supports in-app and mobile push notifications, significantly improving ticket resolution rates by 32% and first response times by 27%. This collaboration allowed Gorgias to maintain their focus on providing a superior customer experience platform while benefiting from Knock's expertise in notification delivery, analytics, and engagement tracking. As a result, Gorgias has set a new standard in ecommerce customer service, leveraging AI and advanced notifications to empower agents and enhance customer satisfaction and retention.