Jam for Customer Support is a tool designed to streamline the process of triaging customer-reported bugs by integrating with various helpdesk platforms like Zendesk and Freshdesk. It allows support teams to provide customers with a Jam link in their support chat, enabling customers to record their screens without installing any additional software. The process involves copying the link into the chat, naming it with the ticket link for easy reference, and receiving detailed debug information, including metadata, developer logs, and video, which is then packaged for developers. This tool simplifies bug reporting and enhances communication between support teams and customers, offering a convenient and efficient solution for bug tracking and resolution.