We've made significant updates to Intercom's Outbound feature, including a revamped navigation and refreshed product names. The Messages section is now called Outbound and features Product Tours, Operator, and Reports in one place. Auto messages have been simplified with new terminology, and folders have been replaced by tags for more flexibility in organizing content. Additionally, we've introduced Resolution Bot to help with fast customer support, answer targeting to make responses more personal, mid-path actions for Custom Bots to guide users to the right outcome, path analysis to understand performance, and Inbound Custom Bots to triage new conversations before passing them to a team member. We've also improved tagging and reporting capabilities, including new tags settings, tag rules, and reports for response times and closed conversations. Furthermore, we've released several popular apps, such as Chili Piper, Prodsight, SessionStack, and Rybbon, that can help users streamline their workflows and improve customer engagement.