Intercom has released eight new features to help companies create a personalized customer journey. These features include enabling sales reps to follow up with target accounts at the perfect time, engaging high-intent leads with custom bots from buttons, personalizing custom bot messages in real-time with data attributes, creating more powerful segments with combined and/or rules, and making it easier to add emojis to messages to boost engagement. Additionally, Intercom has simplified message creation, made security settings more accessible, and introduced features like duplicating custom bots across different types of bots. These new features are designed to help companies provide a more personalized experience for their visitors, leads, and customers, and can be found in the Intercom app store or by contacting Intercom support.