What we shipped: 2018 year in review
Blog post from Intercom
In 2018, Intercom doubled its R&D teams to continue innovating and expanding its product offerings. The company opened new offices in Sydney and London, raised $125M in funding, and set out to revolutionize customer experiences with automation technologies like bots. This year, Intercom introduced several key features, including Resolution Bot, which learns from common questions and provides on-brand answers; Custom Bots for sales and marketing teams to create unique automated flows; a new Messenger that powers all customer communications and enables teams to accelerate growth across the entire customer lifecycle; and an expanded public App Store with over 130 integrations that help streamline workflows and increase productivity. The App Store was launched in response to the challenges of managing multiple tools, which can lead to wasted time and friction for customers. By providing a platform for automation and integration, Intercom aims to make its product do the talking and drive real results across an entire customer journey.
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