In 2017, Intercom shipped numerous features to help sales and marketing teams acquire, engage, and support customers more efficiently. The company grew its customer base to over 25,000 paying businesses, with more than 500 million conversations powered by its platform every month. Key updates included enhancements to lead capture and qualification, chat volume control, and integration with Salesforce. Intercom also introduced features like conversation ratings, improved reporting, and a new composer for creating engaging saved replies. Additionally, the company focused on improving customer support, reducing response times, and increasing satisfaction scores.