Intercom has released several improvements to its platform, including enhanced reporting capabilities, integrations with popular tools like Salesforce and Dialpad, a revamped mobile experience, and new features for better customer engagement. The updated platform includes new reports for resolution bot performance, macros usage data, and email deliverability rates, as well as improved syncing with Salesforce and the ability to launch voice calls directly from Intercom's Business Messenger. The mobile app has also received updates, including a new React Native wrapper and a redesigned help center for faster resolutions and reduced customer inquiries. Additionally, Intercom has introduced features such as granular email subscription settings, real-time event messages, and improved customer engagement capabilities to empower customers and teams to work more efficiently.