The support landscape has undergone significant changes, making traditional support tools no longer sufficient. Customer support is now business-critical and requires modern, connected tools to provide personal and efficient support. Only 37% of support leaders are happy with their current tools, highlighting the need for a new approach. The conversational support category is emerging and expected to explode in market share over the coming years. To future-proof your support tech stack, you'll need to adopt a modern, connected toolset that includes key strategies such as optimizing through a proven framework, connecting with relevant tools and integrations, and leveraging top tech stack strategies like HubSpot, Zapier, and Stripe.