Stuart, a logistics platform, has implemented Intercom's Conversational Support solution to strike the perfect balance between providing personalized and efficient support. The Custom Bots introduced by Stuart have saved over 2,500 support team hours per week, automatically resolving 55,000 chats every week, while reducing response time to less than 30 seconds and reaching resolutions 4x faster. By leveraging automation and technology, Stuart's support team can now focus on more complex requests, providing a better quality of service and experience to their delivery partners. The solution has also enabled the team to identify opportunities for growth, drive efficiency through automation, and implement a strong, scalable support system that benefits both the business and its customers. Looking ahead, Stuart plans to continue scaling their support, empowering their agents to quickly resolve issues, building relationships with clients and delivery partners, and providing a support experience that builds customer loyalty and advocacy.