The rise of chatbots and automation has led to concerns about the impact on sales processes and lead qualification. However, a simple example from Intercom's bot, Operator, shows how a well-designed chatbot can help streamline lead qualification by automating repetitive tasks and questions. The bot asks if a visitor is an Intercom customer, with two options: "Yes, I'm a customer" or "No, I'm not a customer yet." If the latter, it assigns them to the sales team for qualification; if the former, it routes them to Customer Support. This simple step dramatically changed the state of their inboxes, resulting in significant time savings and a more personal experience for customers. The example highlights how chatbots can complement human workflow rather than replace it, making the customer experience more efficient and effective.