Company
Date Published
Author
Courtney Chuang
Word count
785
Language
English
Hacker News points
None

Summary

As sales organizations scale up, they become increasingly reliant on their sales operations teams to drive revenue efficiently. Sales operations is a critical function that requires careful management and optimization to achieve long-term growth while executing near-term wins. To scale a global sales operations team effectively, leaders must treat the team as a collaborative effort, hiring experts who can own specific parts of the tech stack and focus on strategic problem-solving rather than firefighting. This involves building an effective roadmap, considering a listening tour to identify top priorities from the sales floor, and recognizing that the roadmap is a summary of tradeoffs between competing demands. By adopting this approach, sales operations teams can provide a stable operational backbone for their organizations to drive consistent growth.