We've shifted our customer support to a fully remote model, requiring us to rethink our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity. We're doubling down on teamwork best practices such as implementing smart meeting strategies, reminding the team of shared values, and investing in collaboration and knowledge-sharing tools like Slack, Zapier, and Guru. Automation is ideal for repetitive tasks like routing, tagging conversations, and answering common questions, allowing us to drive greater efficiency and cost savings. To create a sense of normalcy and fun, we're maintaining habits like sharing Spotify team playlists, setting up Google Hangouts meeting rooms, and adopting new rituals such as morning surveys, team challenges, and frequent postings of our metrics dashboard on Slack. By equipping our team with the right tools and fostering a culture of trust and accountability, we aim to minimize any negative impact on our customer experience and stay productive in our remote work setup.