When it comes to guiding customers to success with a product, a one-size-fits-all approach won't work. Instead, differentiate onboarding to help all customers master the product by tailoring instructional methods to individual learning styles and needs. This can be achieved through providing scaffolds such as great written documentation, how-to videos, and best practice blog posts that cater to different learning styles. Additionally, building time into conversations with customers, offering one-on-one or group tutoring, and using data to customize message schedules can help achieve a more personalized onboarding experience. By matching organizational structures to product logic and leveraging peer-to-peer learning techniques, businesses can create tailored support systems that engage users and foster loyalty.