The COVID-19 pandemic has led to a significant shift in the way companies approach work, with many embracing hybrid work models that combine remote and in-office work. Intercom, a company that has invested heavily in this new approach, is now adjusting its strategy to ensure it finds the right balance between flexibility and productivity. The company's employees have been surveyed on their preferences for working remotely or in-office, and the results suggest that most teams prefer a flexible schedule with part-remote and part-in-office work. Intercom plans to introduce an activity-based working model, which will provide employees with different workspace options tailored to their specific needs. This approach aims to optimize office spaces and promote inclusivity among employees with varying work styles. The company is also exploring ways to make hybrid meetings effective, ensure inclusive operations, and support employee well-being in a post-pandemic world. With an iterative approach, Intercom will continuously learn and adapt its strategy as it navigates this new landscape.