Intercom is a tool used by marketing teams to generate more leads and help sales teams close bigger deals faster. By combining Intercom's Business Messenger with other marketing and sales tools, companies can create scalable processes to de-anonymize web traffic, score potential leads, route them to the right people, and enable reps to communicate with prospects in an effective way. This can be achieved by optimizing the messenger to show on high-intent pages, qualifying leads before sending them to sales, automatically routing leads to the right people and providing visibility, enabling reps to engage at the best possible time, and keeping data in sync and triggering campaigns outside of Intercom. By doing so, companies can save up to 20% of their time and improve the efficiency of their sales teams.