How to ramp up your Customer Support team using Intercom

To ramp up your Customer Support team using Intercom, it's essential to provide a cohesive and timely onboarding process that captures the great work of your current rockstar support reps. This can be achieved by pacing the speed and expectations for learning customer support, utilizing resources and tools, such as Saved Replies, Smart Suggestions, and Help Center Articles, and following up on previous work to continually improve. By doing so, you'll help your new hires develop product knowledge, create a better customer experience, and become proficient in handling customer conversations, ultimately reducing the risk of reinventing the wheel each time a new support member joins.

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