In a matter of weeks, accounting software startup ProfitBooks grew to over 1,000 customers, but found itself struggling to manage customer support, feature requests, and sales with multiple point solutions. The company replaced these tools with Intercom, discovering that its customers wanted to talk to them more, resulting in a 15-fold increase in message volume. With Intercom's automessage feature, ProfitBooks was able to send targeted customer communications, increasing open rates by 45% and leading to a 40% increase in customer renewal rate. The platform has helped the company improve user onboarding, increase user engagement, and differentiate itself from competitors, ultimately becoming an all-in-one solution for its customers' needs.