As the landscape of customer success continues to evolve at a rapid pace, customer success managers must prioritize efficiency over just effectiveness. Efficiency refers to getting customers to their desired outcome quickly and without wasting effort or resources. In today's fast-paced environment, juggling everything on our plates, along with everything on our customers' plates, can feel like a herculean task. To achieve this balance, customer success managers must focus on streamlining processes, not just explaining features, empower their customers to help themselves through self-service resources, and track the time spent with each customer to identify areas of improvement. By implementing these strategies, customer success teams can increase efficiency while still delivering effective results for their customers.