Announcing the Conversational Support Funnel Starter Kit

The Conversational Support Funnel Starter Kit is a new guide that helps modern support teams provide personal, efficient support to customers at any scale. Customer expectations are high, and support teams are struggling with rising conversation volumes, making it essential to find ways to provide fast, convenient support without overloading the team. The kit provides a proven framework for automatically resolving simple queries, an interactive worksheet to plan a Conversational Support Funnel, effective tactics for resolving issues more personally and quickly, advice on metrics to measure, and guidance on getting buy-in from stakeholders. By using this guide, teams can improve customer loyalty, reduce workload and wellbeing concerns, and stay ahead of the curve in providing a world-class customer experience that is no longer optional for business survival.