The end of “good enough” – and the rise of conversational support

The rise of conversational support is transforming the way businesses interact with their customers, providing a more personalized and efficient experience. This shift away from "good enough" customer support is driven by increasing customer expectations and the need for businesses to deliver high-quality resolutions. Conversational support enables companies to engage with customers through messenger-based experiences, reducing friction and increasing satisfaction, while also empowering teams to focus on high-value work, improving job satisfaction, and driving business growth. By embracing conversational support, every business can improve their bottom line and achieve a better customer experience.