Boost your support efficiency with Intercom’s new workflows

Intercom has launched several upgrades to its platform for support teams, aiming to boost efficiency in providing conversational support. The new features include customizable inbox views that help track key conversations, conversation reassignments that respect team settings, a duplicate detection Task Bot, new conversation data attributes to drive customer insights, more powerful assignment rules for workflow automation, and more detailed Intercom reports to optimize support. These updates were developed by Intercom's Support and Product teams, who partnered closely to address the needs of larger teams with diverse workflows. The new features are designed to help support teams work smarter, not harder, while preserving customer experience.

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