Series is Intercom's powerful new visual campaign builder that enables seamless orchestration of multiple different types of messages across various channels, including emails, mobile carousels, and in-app messages. It harnesses the power of multiple channels to reach customers wherever they are, allowing for precise targeting based on behavior in the product or engagement with prior messages. The tool offers a simple drag-and-drop campaign builder that creates ideal customer journeys with flexible wait times, different message types, and tags related to how users react. With visual reporting capabilities, businesses can gather insights into how customers engage with messaging campaigns, spotting any holes or inconsistencies in the journey. What sets Series apart is its ability to co-ordinate all customer messaging from a single place, allowing contextual response to customer behavior, making it easier to guarantee desired reactions. The tool connects various channels, offers granular audience targeting based on prior message engagement and product data, and provides sophisticated templates to get campaigns up and running quickly. It also includes features such as fallback messages, starting conversations with sales or support teams, and seamless onboarding experiences. By using Series, businesses can ensure coherent, relevant, and personalized messaging across platforms and channels, smoothly orchestrating their customers' journeys.