The evolution of conversational support starts now – with our new Resolution Bot

Resolution Bot is the next generation of Answer Bot, introducing automation to fully resolve customer issues. It moves beyond generic answers to meaningfully solve customers' problems using machine learning technology. Resolution Bot automatically resolves 33% of common support questions and saves an average of 109 hours of customers' time over a year. The bot provides real solutions to customers' problems right there in the conversation, enabling businesses to deliver personal, real-time resolutions at a global scale. Resolution Bot has been improved with four new features: answering customer questions as soon as they start typing, scaling conversational support globally with six new languages, tailoring answers based on customer demographics, and boosting bot performance with fresh insights. The bot is now available to benefit businesses and can be learned more about by accessing a link provided in the text.