Intercom has launched a real-time dashboard that provides support managers with a clear overview of their team's performance and metrics. The dashboard allows managers to monitor conversation volume, capacity, and team performance in one place, enabling them to make informed decisions quickly. It also enables real-time monitoring of key metrics such as first response time, CSAT, and SLA miss rate, helping teams to identify areas for improvement and coach teammates more effectively. With the dashboard, support managers can gain insights into their team's backlog, active teammates per inbox, and idle conversations assigned to teammates, ultimately improving efficiency and customer satisfaction.