Today Intercom is announcing its biggest ever launch with more than 20 new features designed to ensure prompt, personal support without sacrificing power or efficiency. These features transform Intercom's ability to handle complex customer issues by providing advanced ticketing workflows, powerful Inbox views, and sophisticated reporting capabilities. The new features aim to address the pain of choosing between traditional email-based ticketing systems that prioritize business efficiency over customer experience, and fast conversational support tools that lack flexibility for businesses. With these updates, Intercom is offering a leap forward in customer support, providing both power and flexibility without compromising on either.