Today, Intercom is introducing new next-generation bot capabilities to boost the power of its automated support. The exciting features launching today are Custom Actions and Custom Objects, which are no-code capabilities that will help increase automated resolution rates and self-serve capabilities, guaranteeing a faster, more seamless customer experience. These features will allow bots to access external information, answer more questions than ever, and enable customers to self-serve. With Custom Actions, users can connect their systems with Intercom in a quick and easy no-code environment, making API calls that present information in bots or take actions such as updating contact details. Custom Objects provide a flexible way to import and model data in a way that makes sense for businesses, giving them brand new flexibility and control over their data. These features work together to uplevel Custom Bots and Resolution Bots' ability to solve common customer queries, offering a faster, more effective support experience and reducing inbound volume. The benefits of these features include increasing rate of automated resolutions, ensuring better end-user experience, setting up in minutes, eliminating context-switching, and providing a whole new layer of context to customer interactions, facilitating a more personalized support experience and strengthening customer engagement.