The Intercom team has shipped 7 new features to help users automate their funnel, streamline handoffs, and customize their Messenger. These updates include auto-assigning leads to account owners in Salesforce, adding notes to Inbox profiles for more helpful conversations, customizing the location of the Messenger on a webpage or app screen, controlling who can see the Messenger, capturing better qualification data from leads on the website, automatically disqualifying bad leads and sending targeted content, and driving more leads to conversions with Messenger apps in Operator's lead qualification. These features aim to strike a balance between being personable and efficient, allowing users to engage with visitors, leads, and customers quickly and effectively.